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We want you to be happy with your new FMO piece! If something isn’t right you have 12 days from the day you receive your parcel to get it in the post to return it to us for an exchange, credit or refund.
IT'S SO EASY TO RETURN!
For your convenience, you can lodge your return or exchange with us online via our RETURNS PORTAL.
Our postage bags are designed to be reused. Print your post label and stick it onto the same FMO postage bag that the item came in (make the original postage label is covered!) and drop it in your nearest post box or post office.
No printer at home? Easy - just email the label to your local post office (or show them the email on your phone) and they will print it for you there.
When you are ready head to the RETURNS PORTAL which will take you through the process of requesting your exchange, credit or refund. You just need your order number and the email address you used for the order. VISIT OUR RETURNS PORTAL HERE.
RETURNS POLICY
All returned items must be posted back to us within 12 days from the date you received in original condition (unworn and unwashed).
Full priced items (including pre-orders) are eligible for exchange or refund provided the item is returned within 12 days unwashed and unworn. This includes full priced items purchased using the 10% first order sign up discount.
Sale items are eligible for exchange or credit only (ie no refund). This includes full priced-items purchased during a short term promotion eg. end of season or Boxing Day sale.
Afterpay items
The same rules as above apply for Afterpay purchases however, they unfortunately cannot be exchanged (instead you can return and then repurchase).
Earrings
We do not accept returns of earrings for hygiene purposes. All earring sales are final.
We want you to be 100% satisfied with your order. Please get in touch with any queries regarding your online purchase or return.
Contact FMO
[email protected]
www.facebook.com/frockmeout
Instagram @frockmeout
Phone (08) 8272 6159 during studio hours or leave us a message there.